FAQ

Our prices are all inclusive of tax; as we do not ship within South Africa only outside of South Africa’s borders.

We will ship anywhere outside of South Africa, directly to your door or your place of work, whichever suits you.

Unfortunately we cannot give you an exact delivery date; our shippers FedEx will provide you with an estimated delivery date. We will provide you with a FedEx Tracking Number for your order; which you can Track online at any time; you can even request alert updates; keeping you up to date with the status of your delivery. FedEx will provide you

Unfortunately we cannot give you an exact delivery date; our shippers FedEx will provide you with an estimated delivery date. We will provide you with a FedEx Tracking Number for your order; which you can Track online at any time; you can even request alert updates; keeping you up to date with the status of your delivery. FedEx will provide you

With having thousands of products made available to you, it’s impossible for us to keep stock of all specific items. Our offices here are concerned with customer care, logistics and administration. But any item we have listed on our site is currently reflecting as in stock at our suppliers or in our warehouse and ready to be despatched as soon as you've placed your order.

We offer a 100% guarantee we will deliver your order to you. If for some reason you don't receive your order, we will replace it at our cost.

We guarantee that your order will arrive at your door in perfect condition and will be what you ordered. If your order arrives damaged or is not what you ordered you have a 48 hour window period to contact us to arrange a return. Please note that you must have an RMA number before you can send goods back to us. To obtain an RMA number please email sales@refurbitafrica.com. We’ll email you confirmation of the RMA the same day. Please also include a description of the reason for the request to return. Please clearly show RMA number on goods being returned.

Any item may be returned for any reason within 7 days of the date of receiving your order provided it remains in a saleable condition with original packaging. We will refund the price of the item(s) after we have inspected the goods and confirmed the condition of the goods as appropriate for a refund. Please send your returns to our Warehouse once you have received a Return Merchandise Authorisation (RMA) confirmation from Refurb IT Africa. We strongly advise you to use a secure signed-for delivery service and that the cost of returning the goods is your responsibility.